Shipping


COVID-19 UPDATE

What we're doing.

Candle Kiosk remains fully operational. To ensure parcels arrive in the safest way possible, we as well as our delivery partners have put additional measures in place such as ensuring drivers have access to hand sanitiser, use protective gloves and are adhering to hygiene precautions as advised by local government and health authorities. For further details, please see below:

CouriersPlease
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We advise customers to use physical delivery addresses instead of PO Boxes or Parcel Lockers at this time, as Australia Post are experiencing delivery delays.

If you have any questions regarding our current services, your order or our products, please don't hesitate to reach out. In the meantime stay calm, look after yourselves & lighten up.

 


 

Complimentary shipping on all orders over $59. Orders will be despatched on the next business day, and delivered within 2-6 business days to most destinations within Australia. We use a courier to send our candles; should Australia Post be required for shipping to a PO Box or Parcel Locker, additional charges may apply.

Orders over $59 Free shipping Australia-wide
Orders below $59 Flat-rate shipping $9.95

At checkout, you can choose between:

  • Authority To Leave: courier will leave your order at your premises; you do not need to be present for this.
  • Signature On Delivery: courier will only deliver if someone is present to sign; in case no one is available, a notification will be left with details for re-delivery or collection.

You will receive a despatch confirmation email with tracking details once your order has gone out.

If you have any questions about our shipping options or your order, don't hesitate to get in touch.

Order cancellation
To cancel your order, please let us know as soon as possible.

Refunds
We work hard to make high quality candles and we guarantee a clean, even burning experience. If you are unhappy with your order for whatever reason, we will gladly exchange or refund your order. Please refer to our refund policy for details.